Help & FAQ

Choose your configuration on the product page, then tap "Enquire via WhatsApp". Your selections are added to the message automatically. We will confirm the price, delivery arrangements and payment method with you, and your order is confirmed once both sides agree.

The price shown is an estimate based on the configuration you select. The final price is confirmed with you via WhatsApp.

Yes. We are an authorized Cornford Germany dealer, and all brand new instruments come directly from the manufacturer.

We accept credit card payments and offer flexible payment options. The details will be explained when we confirm your quote.

This depends on the model and current stock. Please contact us via WhatsApp and we will arrange a suitable time for you to try or view the instrument.

Please see our Policy page and Terms of Service for details.

No. Brand new horns are available for delivery within Hong Kong only. We do not offer international shipping.

For brand new horns, the delivery fee is approximately HK$5,000 (±10%), payable as a deposit. Delivery arrangements and fees for other products will be confirmed when we quote.

Lead time depends on the model, your chosen configuration and current stock. We will give you an estimated delivery time when we confirm your quote.

You can choose the brass (gold or yellow), bell type (fixed or cut), adjustable flipper, adjustable finger hook, lacquer options and a soft case. Each option's price is shown on the product page and added to the estimated price automatically.

If no lacquered finish is selected, the horn is supplied as unlacquered raw brass.

Only if you add the soft case. If the soft case is not selected, the horn is supplied without a case.

Yes. You can choose a custom bore size on the mouthpiece product page. If you do not customise, the mouthpiece is supplied with the standard bore.

The optional warranty coverage, similar to AppleCare, is available for purchase and is not included in the instrument price. There are three plans:

• Basic Plan: 1 inspection and valve key smoothing
• Premium Plan: 1 cleaning and 1 inspection
• Deluxe Plan: 2 cleanings and 1 inspection

Our in-house workshop offers full restoration, deep cleaning, precision repair (including valve service, dent removal and genuine parts fitting) and case restoration. Please see the Services page for details.

Select the services you need on the Services page and enquire via WhatsApp. We will provide a quote and an estimated completion time after assessing the condition of your instrument.

Yes. We work with local schools and educational institutions to provide comprehensive maintenance for brass and school woodwind instruments. Please contact us for details.

Send us the model, condition and photos of your current instrument via WhatsApp. We will assess it and give you a valuation that can be put toward the purchase of a new instrument.

Certified pre-owned instruments are inspected and set up by our workshop, with their condition clearly described. Please see the Certified Pre-Owned page for details.